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Pulse Surveys are a series of automated, scientifically-driven questions designed to help you understand how engaged your employees actually are.Questions are grouped thematically into topical areas which include, Employee Sentiment, Career Development, Diversity & Inclusion, and more.
Pulse Surveys measure each and every aspect of Employee Engagement to help you realign corporate behaviours and practices accordingly.
By understanding what your employees really want and expect from their job in terms of leadership, recognition, and rewards or career growth, your company can increase its bottom line in the long run.
In this article, you will learn about how to use the Pulse Survey module from end-to-end. Feel free to skip to the section that is relevant to you.
What we'll cover:
Pulse Survey questions are grouped into 11 themes. Each theme represents, and intends to measure, a critical component of employee engagement:
Pulse Surveys are designed to leave no area of employee engagement in the dark.
Pulse Surveys are ongoing throughout the calendar year and are repeated from time to time so that you can gain a better understanding of how employee sentiment changes over time.
Keeping Pulse Surveys anonymous is paramount to your employee engagement strategy’s success. It allows your employees to express feelings that they might not be comfortable enough to say face-to-face.
To turn the Pulse Survey Module ON, navigate to the Program > Pulse Surveys.
Note: By default, only Applauz Program Administrators have access to turn on Pulse Surveys.
To turn Pulse Surveys on, click on "Configure Pulse Surveys."
Once you click on Configure Pulse Surveys, you will land on the "Configuration" page. Here you have a global view of all the Pulse Survey themes and the related questions.
If you want to view the specific questions within each theme, simply click on the downwards facing arrow next to the theme.
Doing this will allow you to view all the questions within that theme.
You can enable/disable specific questions or entire themes. To do so, click on "Customize."
Here you can disable the entire theme by clicking the larger toggle button off. Or, you can disable singular questions by clicking off the smaller toggle next to each questions.
Once you've customized the Pulse Surveys to your liking, scroll to the bottom of the page and click "Save Changes" to go back to exit the customization menu.
Then click "Next" to continue onto the next step.
You will land on the confirmation page, detailing the following information:
When you're ready to launch your Pulse Surveys just click on "Turn ON Pulse Surveys."
Every week, there will be a new set of Pulse Survey questions being sent to participants. They will be notified through 2 ways:
On the Newsfeed, the employees will be able to answer their questions directly. By email, they will receive a call to action button. Clicking on this button will redirect the employee to a dedicated pulse page to answer the questions.
Each week, survey questions are pushed to the employees (as described above) and will follow these conditions:
Note: Employees can skip a question. This will be counted as an “non-answer.”
As long as they haven’t answered all of the five weekly questions, employees may also go back to the previous questions and change their answers.
Note: Employees can answer all the questions at once, or one per day. As long as they complete them before they expire at the end of the week.
Once enough data is gathered to generate a report, the Program Administrator and Managers will receive an email notification! They will have access to the Pulse Survey dashboard.
Note: if there isn't enough data accumulated, the panel will be grey and say “more data is needed to show statistics.”
The first panel is the overview of their company’s Pulse Surveys results. This panel is meant to give the administrator a quick view of the health of their company.
Note: Scores are based on the designated time period. You can filter by preset periods (example, last week, last month, last 30 days, etc) or by a custom date.
Note: eNPS is a method of measuring how willing your employees are to recommend their workplace to their family or friends.
In the second panel, you can quickly see which themes (i.e. components of employee engagement) are strong in your organization.
For example, perhaps your employees are very satisfied in terms of "recognition and rewards" but they are less satisfied in terms of "mission and purpose."
Each card can be clicked on to access more insights for that theme.
Note: These insights can help you understand why a particular theme "needs improvement."
The panel which gives you an overview of an individual theme is similar to the Pulse Surveys overview above.
In this theme-specific report, you can gain a deeper understanding of how the questions (within that theme) are performing.
These insights help you understand detailed results, such as:
As you can see, in the second panel, each question has individual breakdown with the answer distribution, score, participation rate and score over time.
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